Patient safety is our highest priority. In order to accomplish this, we have outlined the following changes or our policies and practice during the current COVID-19 pandemic:
All patients will be screened during their appointment for travel history, exposure risk, and respiratory symptoms. Please answer these questions honestly to ensure the safety of our staff and other patients.
Travel and Exposure
- Patients reporting recent travel to high risk countries* should self-quarantine as recommended by the CDC. Patients travelling to these countries should not schedule an appointment until after the 14-day incubation period.
Patients who have had exposure to a known case of COVID-19 must reschedule any non-urgent appointments after a 14-day waiting period.
- Patients with a fever must reschedule with very minimal exception, to be determined by the provider.
- Lancaster County is still reporting a high volume of influenza, and patients should be taking precautions to limit the spread of this virus as well.
- Patients with respiratory symptoms but no fever may be asked to reschedule. If seen, patients must wear a mask at all times while in our office, no exceptions.
- If you are feeling ill but feel your appointment is of an urgent nature, call our office. We will have a triage nurse discuss your symptoms with you. If you need to be seen, please note additional precautions may be required to accommodate your visit, which may include asking you to wait in your car until a treatment room opens up, requiring the use of a mask, limiting any visitors you may bring with you, etc.
- No one will be permitted into the clinic if:
- they have been advised to self-quarantine
- if they, or someone in their immediate household, has traveled to a high-risk area
- presents with a fever of 100.4 or higher
- At this time, we are requiring that all able-bodied adult patients arrive for their appointment alone.
- The only visitors allowed will be one parent for a minor child visit (19 and under).
- If you have minor children, please secure childcare during your appointment to ensure compliance with our policy.
- The CDC is recommending social-distancing for all US Citizens. The less people we can have in our waiting rooms ad interacting with our staff, the better position we are in to combat the spread of COVID-19.
Additional Precautionary Measures
- We will continue to practice proper cleaning and disinfecting requirements to ensure patient and guest safety.
- We are limiting visitors and third parties from our clinic to reduce the number of individuals our staff and patients may encounter.
- You may notice we have removed magazines and pamphlets from our office to help prevent the spread of infection. We apologize for the lack of entertainment choices, but we do offer public WiFi at this time.
- If you are a new patient or need to complete updated paperwork, please complete our forms using the links we can text to your phone or send via email. We also request that any office co-pays and payments be made using our online process to prevent the spread of infection.
- Please bring your cell phone to your appointment. Rather than use our “buzzers” to call you back to see the physician, our nursing staff will call your phone directly.
A Note of Thanks
We understand that in these uncertain times, it places a lot of stress and anxiety on our patients. While these policies may seem extreme and unfair, they are created to protect you and our staff. As a medical office, we must take every precaution possible to prevent the spread of coronavirus.
We remain in close contact with members of the medical community and are following all recommendations by the CDC and the Lancaster County Health Department.
These steps, if followed by everyone, can help decrease rapid exposure rates.
Please take caution and limit your interactions in large group settings, exercise proper hand washing and only go out in public when necessary.
High risk exposure areas:
- China (Level 3 Travel Health Notice)
- Iran (Level 3 Travel Health Notice)
- Europe (Level 3 Travel Health Notice): Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City, United Kingdom and Ireland
- South Korea (Level 3 Travel Health Notice)
Within the US:
- New York
If you have traveled to any of these places in the last 14 days, please reschedule any non-urgent appointments.